The satisfaction survey contributes to the knowledge about the positive and negative points of each service to have subsidies to favor a more appropriate environment and a better structuring of public policies focused on the health field. Especially in the Neonatal Intensive Care Unit (NICU), parental satisfaction is an essential parameter to assess the quality of service, with the ability to provide improvement in health care, as one of the main indicators of quality of care.

This study sought to assess maternal satisfaction regarding the care provided by the multiprofessional team at a NICU.

This is a field research, quantitative approach, with 50 mothers who had children admitted to the NICU of the Maternidade de Alta Complexidade do Maranhão (MACMA). The instrument used was the questionnaire Empowerment of Parents in the Intensive Care-Neonatology (EMPATHIC-N), which assesses the satisfaction of parents of newborns admitted to the NICU, covering six evaluative domains: information; care and treatment; organization; participation of the mother; professional attitude and overall experience, in addition to two questions on overall satisfaction. The analysis occurred through Excel 2016, performing the average of the domains and overall satisfaction.

When comparing the domains, the means indicated differences ranging from 5.23 - 5.64, with the minimum corresponding to the information domain and the maximum in global experience. The best-evaluated domains were global experience (5.64), care and treatment (5.44), and organization (5.52). Other domains, such as mother's participation (5.29), professional attitude (5.26,) and information (5.23), had lower averages. In overall satisfaction, the medical team was better evaluated (9.08) than the nursing team (8.76).

Mothers showed high levels of satisfaction regarding the care provided by the multiprofessional team, with averages close to six, especially in global experience, organization, and care and treatment, however, in the domains of information, professional attitude and participation of the mother showed the lowest averages, and the medical team was better evaluated in overall satisfaction. Moreover, the need for instruments that include all the professionals of the multiprofessional team is noted studies on the subject necessary and the development of a more comprehensive instrument is noted.

The research has proved to be of great relevance since it provides a better understanding of the knowledge regarding humanized practices within a NICU, contributing to effective and quality care.